Payment Policy

Effective Date: 5 February 2025

1. General Overview

This Payment Policy governs the terms of payment for cargo transportation services offered by Stoktrade-invest.com. By engaging our services, clients agree to adhere to the terms outlined below.

2. Payment Terms

• Currency: All payments shall be made in Australian Dollars.
• Payment Due Date: Payment must be received within 3 days of the invoice date unless otherwise agreed in writing.
• Accepted Payment Methods:
• Bank Transfer (Wire Transfer)

Advance Payment

• 30% of the total cost is required as an advance for booking confirmation.
• The remaining balance must be settled before delivery.

3. Pricing Structure and Quotes

• Quotes are valid for 3 days from the issue date.
• Pricing is determined based on cargo weight, dimensions, distance, and special handling requirements.
• Additional Fees may apply for:
• Express delivery
• Fragile or hazardous materials
• Fuel surcharge
• Customs duties, taxes, and import/export fees

4. Late Payment Policy

• Payments not received by the due date may incur a late fee of 10% per [day/month].
• Services may be paused until the outstanding balance is cleared.

5. Dispute Resolution

• Payment-related disputes must be reported in writing within 3 days of the invoice date.
• We will investigate and provide a resolution within 3 business days.

6. Refund Policy

Refunds are issued under the following circumstances:

• Overpayment
• Service cancellation due to company error
• Partial service delivery with valid reasons

Refunds will be processed within 7 business days and credited to the original payment method.

7. Cancellation and Rescheduling Fees

• Cancellations must be made at least 1 day before the scheduled transport date to avoid cancellation fees.
• Rescheduling is subject to availability and may incur additional charges.

8. Liability and Insurance

• The company is not liable for delays caused by third-party financial institutions.
• Clients should arrange insurance for high-value or fragile cargo. Insurance for loss or damage is available upon request for an additional fee.

9. Contact Information

For payment-related inquiries, please contact our accounting team:

Stoktrade-invest

152 Elizabeth St

Melbourne VIC 3000, Australia

[email protected]

+61.285281641

Mon-Fri 9am-5pm

10. Amendments

This Payment Policy may be updated at the company’s discretion. Clients will be notified of changes at least 3 days in advance.