Refund Policy

Effective Date: 5 February 2025

At Stoktrade-invest.com, we prioritize customer satisfaction and aim to provide reliable cargo transportation services. This Refund Policy outlines the terms and conditions for refund eligibility and how refunds are processed.

1. General Guidelines

Refunds may be issued for unused services or specific situations as described below. Refunds will be processed in the original payment method. Certain fees and third-party costs are non-refundable.

1.1 Non-Refundable Services

The following are non-refundable:

• Fully completed transportation services
• Administrative and processing fees
• Customs duties, taxes, and third-party charges

2. Refund Eligibility

2.1 Company-Initiated Cancellations

If Stoktrade-invest cancels the service due to operational reasons, a full refund for the unused portion of the service will be provided.

2.2 Client-Initiated Cancellations

Refunds for cancellations initiated by the client are subject to the following conditions:

• Full Refund: For cancellations made at least 1 days before the scheduled pickup.
• No Refund: Once the cargo is picked up or is already in transit.

2.3 Overpayment

Any verified overpayment will be refunded within 3 business days of confirmation.

3. Claims for Damaged or Lost Cargo

Clients may submit a claim if cargo is lost or damaged during transport. All claims will be assessed and processed according to the following steps:

3.1 Claim Submission

• Claims must be submitted within 3 days of delivery.
• Include a description of the issue and relevant documentation (e.g., delivery receipt, photos).

3.2 Resolution

• Claims will be investigated, and the result will be communicated within 7 business days.
• Compensation, if applicable, will be based on the declared value of the cargo and subject to our insurance terms.

3.3 Exclusions

Refunds will not be provided for damage resulting from:

• Inadequate packaging by the client
• Delays caused by external factors (e.g., customs, weather conditions)
• Handling by third-party carriers outside our control

4. Refund Process

4.1 Processing Time

Eligible refunds will be processed within 3 business days from approval. Depending on the financial institution, it may take additional time for the refund to reflect in the client’s account.

4.2 Refund Notification

Clients will receive an email confirmation once the refund is processed.

4.3 Method of Refund

Refunds are issued to the original payment method. For bank transfers, clients must provide valid banking details.

5. Dispute Resolution

If you disagree with a refund decision, you may contact us within 7 days to request a review. Our customer service team will respond within 1 business day to resolve the matter.

6. Contact Information

For refund inquiries or assistance, please contact our customer support team:

152 Elizabeth St

Melbourne VIC 3000, Australia

[email protected]

+61.285281641

Mon-Fri 9am-5pm

7. Policy Updates

We reserve the right to amend this Refund Policy at any time. Significant changes will be communicated at least 7 days before implementation.

8. Governing Law

This Refund Policy is governed by the laws of Australia. Any disputes will be resolved in accordance with these laws.