Shipping Policy for TransOceanic AussieFreight

Effective Date: 5 February 2025

This Shipping Policy describes how Stoktrade-invest.com ("we," "our," "us") manages cargo transportation services, including booking, delivery, insurance, and related terms. By engaging our services, you agree to the conditions outlined in this policy.

1. General Overview

We provide cargo transportation services for both domestic and international shipping. Our goal is to deliver your cargo safely, securely, and on time.

Service Types:

• Standard Delivery: Estimated delivery within 3-7 business days.
• Express Delivery: Priority delivery within 2 business days.
• Special Cargo Services: For oversized, fragile, or special-handling cargo (upon request and approval).

Delivery timelines are estimates and may vary due to weather, customs procedures, or other unforeseen events.

2. Booking and Pickup Process

2.1 Booking Requirements

• Bookings must be submitted in writing or via our online system, specifying cargo details (dimensions, weight, type of goods), pickup location, and destination.
• Advance booking is recommended for time-sensitive shipments.

2.2 Pickup and Delivery

• Pickup: Cargo must be ready for pickup at the agreed time. Clients or their representatives must be present.
• Delivery: Deliveries will be made during business hours unless otherwise arranged.
• Delays caused by customs or force majeure events will be communicated promptly.

3. Packaging Requirements

Clients are responsible for proper cargo packaging to ensure safe transport.
Standard Packaging Guidelines:

• Use durable materials that withstand handling and weather conditions.
• Secure items to prevent movement or damage during transit.

The Company reserves the right to refuse inadequately packaged items.

4. Shipping Rates and Additional Fees

Shipping rates are based on cargo weight, dimensions, and destination.

Additional Charges May Apply for:

• Express delivery services
• Oversized or heavy cargo
• Customs duties, taxes, and import fees for international shipments
• Special handling requirements (fragile or hazardous items)

5. Tracking and Notifications

Clients can track shipments through our Customer Support. Notifications are provided at key stages, including:

• Pickup confirmation
• In-transit updates
• Estimated delivery time
• Delivery confirmation

6. Customs and Documentation (For International Shipments)

• Clients are responsible for providing accurate shipping documents, including invoices and customs declarations.
• Customs duties, import/export fees, and taxes are the Client’s responsibility.
• We are not responsible for delays due to incomplete or inaccurate documentation.

7. Restricted Items

We do not transport:

• Illegal substances or items prohibited by law
• Perishable goods without prior arrangement
• Items classified as hazardous without prior approval

For a full list of restricted items, please contact our customer service team.

8. Insurance and Liability

8.1 Liability Coverage

• We take every precaution to ensure safe transportation. However, liability for loss or damage is limited to the declared value of the cargo, subject to our insurance policy.

8.2 Insurance Options

• Additional cargo insurance is available upon request to cover loss or damage during transit.
• Clients are encouraged to secure insurance for high-value or fragile items.

9. Cancellations and Modifications

9.1 Cancellations

• Cancellations must be made at least 1 day before the scheduled pickup to avoid a cancellation fee.

9.2 Modifications

• Changes to delivery details (e.g., destination or delivery time) are subject to approval and may incur additional charges.

10. Delays and Force Majeure

While we strive to meet delivery deadlines, certain events may cause delays, including:

• Weather conditions
• Customs clearance delays
• Strikes or labor disputes
• Natural disasters or force majeure events

We will notify clients as soon as possible in the event of such delays.

11. Claims for Loss or Damage

• Claims must be submitted in writing within 3 days of delivery.
• We will investigate and respond within 7 business days.

12. Customer Support

For inquiries, please contact our customer service team:

Stoktrade-invest

152 Elizabeth St

Melbourne VIC 3000, Australia

[email protected]

+61.285281641

Mon-Fri 9am-5pm

13. Amendments

We reserve the right to amend this Shipping Policy. Clients will be notified of significant changes at least 7 days before they take effect.

14. Governing Law

This Shipping Policy is governed by the laws of Australia. Any disputes arising from this policy will be resolved in the courts of Australia.